· Lasting Impressions are invaluable
· First impressions usually begin before they meet you…advertising, direct mail, web, community appearance , homes under construction…ask them “What do you think?”
· Impression of “you” will ultimately lead to their purchase decision
· Be a good listener
· Show empathy/compassion; tell them you want the experience to be a good one for them
· Look “good”; Always present a professional appearance
· Be knowledgeable, Demonstrate that you are the expert
· Be excited, upbeat…don’t lose sight of the fact that it is the customer’s first time in. Be a Cheerleader for them!
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Great tips! I've been selling new homes for over 15 years and loved it! Las Vegas is a very challenged market and the builders are moving toward brand new agents in lieu of experience.
ReplyDeleteI've just addressed my experience in NHS in my blog as well. I am still "Seeking Equilibrium."
Writing helps!